PestGuard USA ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a service, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect information necessary to provide pest control services, process requests, and communicate with you. The types of information we may collect include:
Personal Information You Provide
When you fill out a form, request a quote, or call us, we may collect:
- Contact Information: Full name, phone number, email address, and mailing/service address.
- Service Details: Property type (residential/commercial), ZIP code, description of the pest problem, preferred service dates, and any notes you provide.
- Payment Information: If you become a customer, we collect billing address and payment method details. Note: Payment card numbers are processed through secure third-party payment processors and are not stored on our servers.
- Communications: Records of your correspondence with us, including call logs, emails, and text messages.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Device & Browser Data: IP address, browser type and version, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, referring website, and the dates/times of your visits.
- Location Data: Approximate location derived from your IP address to route your request to the nearest service team.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- Service Delivery: To schedule inspections, provide pest control treatments, and manage your account.
- Communication: To respond to your inquiries, send appointment reminders, and provide service updates via phone, SMS, or email.
- Billing & Payments: To process payments, issue invoices, and maintain financial records.
- Customer Support: To troubleshoot issues, answer questions, and follow up after service visits.
- Marketing: To send promotional offers, newsletters, or service updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in an email or replying STOP to any SMS.
- Website Improvement: To analyze website usage, troubleshoot technical issues, and improve our online features.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and safety.
3. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of recipients, only as necessary to operate our business:
| Recipient |
Purpose |
| Service Technicians |
Dispatched technicians receive your name, address, phone, and service notes to perform the requested work. |
| Payment Processors |
Third-party processors (e.g., Stripe, Square) handle payment card data securely. We do not see or store full card numbers. |
| Software Providers |
Scheduling, CRM, and email platforms we use to run our operations (e.g., Google Workspace, Jobber). |
| Marketing Partners |
Platforms like Google Ads or Meta to measure ad performance. Only hashed, aggregated data is shared. |
| Legal Authorities |
If required by law, court order, or to protect our rights, property, or safety. |
We never sell your data. We do not sell, rent, or trade your personal information to data brokers or third-party marketers.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies (web beacons, pixels) to recognize you and remember your preferences. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the website to function correctly (e.g., remembering items in a form as you fill it out). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site so we can improve it. We use privacy-focused analytics that do not track individuals across other websites.
- Marketing Cookies: Used to show relevant ads to visitors who have interacted with our site before. These are opt-in where required by law.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal information. These include:
- SSL/TLS encryption for data transmitted between your browser and our servers.
- Restricted access to personal data on a need-to-know basis within our organization.
- Regular security reviews and staff training on data handling.
- Secure deletion of records when they are no longer needed.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Active Customer Records: 7 years after your last service, for warranty and liability purposes.
- Quote Requests (Non-Customers): 24 months from the date of request.
- Marketing Data: Until you opt out or request deletion.
- Website Logs: 90 days.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
For U.S. Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know: Request disclosure of the categories and specific pieces of personal information we collect about you.
- Delete: Request that we delete your personal information, subject to certain exceptions.
- Correct: Request correction of inaccurate personal information.
- Opt-Out: Request that we not sell or share your personal information (we do not sell data regardless).
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
For EU/UK Residents (GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to:
- Access the personal data we hold about you.
- Request rectification of inaccurate data.
- Request erasure of your data ("right to be forgotten").
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time (without affecting prior processing).
To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within 30 days.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.
If we make material changes to how we process your data, we will provide a prominent notice on our website or send you a direct notification (if we have your email address). We encourage you to review this policy periodically.